Deep SEARCH 9 Services
Whatever we do, we always try to excel ourselves:
Whether we are building customer specific ds9 solutions or whether we are operating and managing these solutions for you from day to day.
Hosting and Operations
We offer a set of standard support bundles and project support on- and off site.
Custom solution projects are calculated individually and priced either on an effort base or lump sum.
The Remote support bundle hours are to be understood as an allocated quota that is available for consummation in a period of 12 months.
When the quota is exhausted or after 12 months the bundle must be renewed. The minimum time slice measured, e.g. for answering an email, is 15 minutes.
Price for on site support and training sessions may be subject to additional travel expenses.
Examples of benefits that organizations could potentially achieve by employing custom ds9 solutions include:
- Improving product research, design, quality and service
- Anticipating and identifying product defects
- Reducing customer churn rates
- Improving consulting intensive services
- Improving human resource management
- Refining social media messaging
- Tracking and better understanding competitors
- Improving government law enforcement and intelligence gathering and interpretation
What Enterprise Search, Big Data Analysis and Text Annotation solutions do with limited data sets, we do with any data we find anywhere in the World Wide Web.
We scrape data from content, we link information semantically, we annotate documents and set them into context. This allows us to find information, even if the search phrase is not in the content of the crawled documents but refer to the context only.
Deep SEARCH 9 closes the gap between Search, Big Data Analysis and Semantic Web technologies.
Hosting and Operations
Our Standard Hosting Environment (SHE) allows us to quickly setup a ds9 Solutions or ds9 Developer's Edition system on dedicated hardware.
SHE was designed to range from one server running multiple Linux VMs to a cluster of servers running multiple VMs that communicate with each other
and distribute load. Depending on their tasks and the installed ds9 product version, setup of the SHE servers varies.
Our experience is your benefit, because we know what hardware and setup is best for your ds9 solutions to be operated with high performance.
... because we install your solution, operate it and provide ongoing SLA based support.
ds9 2Go is hosted on shared servers where multiple ds9 2Go customers share one server.
ds9 Solution and ds9 Developer's Edition are hosted on dedicated servers that are scaled and setup to meet the performance and scalability requirements of the installed ds9 solution.